Important Information for Ordering from The Pan Yard
At The Pan Yard, we want to ensure you have the best experience enjoying our Detroit-style pizzas. Please read the following terms and conditions carefully before placing your order. These guidelines cover key aspects of ordering, payment, delivery, cancellations, refunds, and data privacy, helping us serve you better.
Ordering from The Pan Yard: Key Things to Know
When ordering our delicious Detroit-style pizzas, please be aware of a few important points:
- Order Placement: Orders can be placed online through our website. Ensure all details, including your address and contact information, are accurate to avoid delays. Also ensure a time slot has been booked for collection and delivery. If a time slot is not booked, your order will not be fulfilled.
- Availability: Pizza availability may vary depending on the day and time. Check our website for the most up-to-date menu and availability.
- Preparation Time: As our pizzas are freshly made, please allow for preparation time, especially during peak hours. Estimated times are provided during the order process.
Payment, Delivery and Cancellation Rules
To ensure a smooth transaction, please note the following rules:
- Payment: We accept various payment methods online. Payment is required at the time of ordering to confirm your order.
- Delivery: We aim to deliver at the time slot booked. Delays may occur due to unforeseen circumstances such as traffic or weather conditions.
- Cancellations: Orders can be cancelled no later than 3 hours before time slot booked.
Refunds Policy
Your satisfaction is our priority. If you are not completely happy with your Detroit-style pizza or you open the box to find a round pizza!!, please contact us immediately.
- Contact Us: Reach out to us as soon as possible with your order details and the reason for your dissatisfaction(round pizza!).
- Assessment: We may request photos or a return of the pizza for assessment.
- Resolution: Depending on the situation, we may offer a replacement, a partial refund, or a full refund. Our goal is to find a fair and satisfactory resolution for both parties. Oh and the round pizza thing......will never happen.
Data Protection and Privacy
We are committed to protecting your data and privacy. Here are the steps we take:
- Secure Ordering: Our online ordering system uses secure encryption to protect your payment and personal information.
- Data Storage: We securely store your data and only retain it for as long as necessary to process your orders and provide customer support.
- Privacy Policy: For more detailed information, please refer to our comprehensive privacy policy available on our website.
Got questions?
If you have any further questions or concerns regarding our terms and conditions, please don't hesitate to get in touch!