ORDERING

Q: How can I avoid mistakes when ordering?
A: Please read all information provided on the website before placing your order, including product descriptions, collection instructions and any important notices. This helps make sure your order is placed correctly.

Q: How do I choose my collection time?
A: You must add a collection time slot to your basket before checking out. Time slots work like products — simply add your chosen collection slot to your basket along with your food items. Orders placed without a collection time slot may be cancelled. If a slot is unavailable, it will show as sold out. 

Q: Can I reserve a collection time without placing a food order?
A: No. Collection time slots are only available with a food order. Any time slot booked without a food order will be cancelled.

Q: Your shop sign always says "Closed". Why?

A: We currently can't accept walk-in orders or in-store payments. If you've ordered and paid online, just pop in at your selected collection time to collect your order.

Q: What should I check before placing my order?
A: Please check your basket carefully before paying. Make sure everything you need is included, including your collection time slot. Once an order has been placed, we cannot make changes, add forgotten items or alter collection times. Orders without a collection time slot may be cancelled.

Q: Is this delivery or collection?
A: We are collection only for now. Please make sure you can arrive at your chosen collection time and allow extra time for traffic or delays.

Q: I didn’t receive a confirmation email. What should I do?
A: All successful orders receive a confirmation email. Please check your Spam or Junk folder if it has not appeared. If you still cannot find it, please contact us.

 

COLLECTION

Q: Where is the collection point?
A: Collection is from:
7 Mercer Row
Louth
LN11 9JG

Q: What happens if I miss my collection time?
A: Please arrive during your selected collection slot. Our pizzas are made fresh and are ready to go at your chosen time. We cannot keep completed orders warm for long periods, so we cannot guarantee your pizza will still be hot if you arrive late.

 

OUR MENU

Q: What is the Detroit Square / Detroit Share?
A: The Detroit Square is a 7×7 inch pizza. The Detroit Share is a larger 9×13 inch pizza designed for sharing.

Q: Do you have specials?
A: Not currently. Once we are fully up and running, we may introduce specials again soon.

Q: Why is your menu so small?
A: We focus on doing a small number of things really well. Quality, consistency and creating the best pizzas possible will always come first.

Q: Will the menu get bigger?
A: We may add more sides or extras over time, but our core pizza menu will remain small and focused.

Q: Why keep the menu small?
A: A smaller menu allows us to focus on quality and consistency rather than becoming just another large takeaway menu.

 

REVIEWS & CONTACT

Q: Do I have to leave a review?
A: No. Reviews are completely optional, but they are always greatly appreciated and help support our small business. Reviews can be left on our Facebook page.

Q: How can I contact you if I have questions?
A: You can contact us through our Facebook page or via the contact form on our website.